Friday, February 26, 2010
Wednesday, February 24, 2010
Yeah, yeah....it was supposed to be "interesting" a couple of weeks ago, and I suppose it was. February 9th was particularly interesting, as was January 25. Or was that the 21st? I can't remember... but I know it was interesting. Is February going sloooow for anyone else? I mean, if felt like that last interesting day was a long time ago, but it was actually only two weeks.
Here is your Random Wednesday of Doooooom! (What can I say? Trying to keep it interesting...)
- I have a friend who, when he says things like "Isn't that interesting?" I always get annoyed and think, "Oh shut the hell up and tell us what you really mean! GAH! WHY is that interesting? It's not 'interesting'! It's 'amusing'! Tell the truth!" Yes, this applies to me, as well. When I say "Interesting", what I actually mean is that it is amusing to me, personally--me as an evil, snarky know-it-all, that is. When I say "Isn't that interesting?", what I'm implying is more along the lines of, "I KNEW IT!" Just more snotty. Yeah, yeah, it's kind of like Vague-Booking, since you guys don't know what it is that I am talking about. Go ahead and smack me. Still interesting, though...
- I was searching for a particular Beatles MP3 to put on the bloggy-blog widget (right side of the page, for those of you reading the blog at Barely Contained) and put "The Beatles" in the search. I discovered hundreds and hundreds of Beatles cover band MP3's, none of which I wanted to fish through in order to get to any actual Beatles recordings. Sorry. Instead of Beatles, I added DMB and Absinthe. Who would have figured they would be more accessible than the Beatles? I'm a little startled by that, to be honest....
- I am starting to feel the hopefulness of daylight! Wooooo-Hooooo! Spring isn't far! I can practically smell it! Or maybe I'm just sensing some positive change on the horizon...either/or. Darkness ending.
- I talked to a lady today who worked in a doctor's office just a few short blocks from where I used to live in Mobile, AL. I mentioned the connection to her and she scolded me for not having a Southern accent. Wonder if I have a Minnesota accent...? Anyone? Anyone?
- Here's my little thing I'm working on. LOVE IT! Ok, honestly, I think it's beautiful. Or, rather, THEY are beautiful--this picture shows only one of the two. The colors are more pretty in real life. And yes, that pattern is basically made up--just stole some elements from other patterns and threw them all together. I just want to work on it and work on it and work on it! Please stay exciting, little socks....
Monday, February 22, 2010
Thursday, February 18, 2010
Wednesday, February 17, 2010
- Taught myself Magic Loop. Don't love it. I mean, it's OK, but, still a pain in the ass. Talk to me when I have a finished project. I wonder if it will be like labor pains, where it sucks, and then the put the baby in your arms and you totally forget how much it sucked?
- Speaking of pain, my everything hurts. There, I said it. I feel like a very, very old person. I fell slipped on the ice on my front steps and fell down them back in January, and after that happened, I had some pain and stiffness. Not unexpected. Problem is, IT NEVER WENT AWAY. Seriously? What the hell? I've tried lots of moving around, I've tried no moving at all. I've even tried my usual method of "pretend it doesn't hurt", which is what you do when you tell yourself you don't really have time for owes. None of them work. I've taken more pain relievers in the last three weeks than I did for all of 2009. I can't even begin to tell you how much I do NOT want to go to my doctor. Right-side rotator cuff, left hip. Age 43. That's just so wrong. Granted, I have more than the average 43-year-old's amount of arthritis in my body, but still....
- Speaking of my health....the not smoking thing is going OK. I really, really want to smoke. I wouldn't mind lighting up right here, right now, sitting at my desk in this climate-controlled and sterile office. How long has it been since any of us smoked indoors? Crazy. Anyway...What is keeping me from smoking? Nothing but sheer stubbornness, thank you.
- Speaking of my stubbornness...try to act surprised when I tell you that I was unable to maintain my STFU pledge, regarding life at the office. It was kind of like the day after a forest fire, those first few hours after I had the audacity to stand up and say the things that needed to be said--the devastation. Nobody was talking, and there was a hell of a mood around here. But things started to sprout again, and it feels more robust and strong, now. I take no credit whatsoever. Shit happens. Sometimes you just feel called upon to do something, and you know it's the right thing to do, so, you do it, even though there are risks, and even though it sucks for a little while after. Stephen Sigmund said: "Learn wisdom from the ways of a seedling. A seedling which is never hardened off through stressful situations will never become a strong productive plant." I don't think of myself as a status quo wrecker. I don't look for delicate balances to topple, just for fun. But people should know: it takes more energy to maintain that balance or that status quo than it does to burn the whole damn thing to the ground and let it grow back. Have the faith to allow it to become something stronger, something better. Don't pour your heart into the bottomless pit of maintenance.
Monday, February 15, 2010
Re Kevin Smith: Dear SWAir: HAHAHAHAHAHAHAHAHAHAHAHAHA! You morons....
Not that I enjoy anybody being treated like crap, but I loooooove when shit like this happens. LOVE IT. Why? Because people are treated badly every day, and, most of them don't have a voice. When someone WITH a voice gets treated like shit, the whole thing becomes exposed for what it is. Shaming...as if a corporation has that right. And you don't have to be overweight for this kind of thing to happen to you...anyone who has ever been lectured on their financial situation by "customer service" at Wells Fargo knows exactly what that feels like.
Me! Pick me!
I've worked in public relations of some variety for my entire adult life, for big companies and small companies, and have discovered that there is one thing that all companies should know:
Whether you like it or not, public relations IS the job of every single person in your company who EVER has ANY contact with ANY customer.
Further, you are foolish not to make it the business of every person in your company. Do you know what happens when public relations becomes the business of every person in your company? Shitty customer service goes away. Embarrassing, ridiculous policies go away. If even the lowest employee is give stock and responsibility for the image of the company, they take care, they speak their minds to their bosses about things that just aren't right, and most importantly, the are not only allowed but also encouraged to do so.
Most employees at big companies detach themselves from the greater corporate picture, and are not discouraged from doing this. Listen up! The LAST person you want working for you is someone who doesn't question your policies. If they don't question, that means that they don't care. With only "yes" men, there are no checks and balances, and eventually, the whole thing topples over.
Public relations isn't just smoothing over the uproar when your bosses are thrust into the spotlight for doing something stupid to the wrong person, or worse, smiling and pretending everything is just fine when there is evidence to the contrary. Most of what your job should be, is PREVENTING this kind of thing from happening by having the balls to say something THE FIRST TIME you see it, and not waiting until it affects some celebrity with a large following on Twitter. Guess what? By the time that happens, YOU ARE SCREWED. I mean, there is literally NO WAY that SWAir can talk themselves out of looking like complete assholes right now. None. Oh, they can drop hints or plant stories that Kevin Smith may have been drinking, state that he "usually" buys two seats (uh...isn't that private information? Hello???) and imply that he "needs" two seats all they want. The good old "blame the victim" tactic. It's bullshit--never works. Never.
Bottom Line: Without a carved in stone height/weight/width policy ("you must be this tall/this fat to ride this ride....") they've got nothing but a vague, arbitrary policy, open to interpretation by employees not trained with the larger corporate picture in mind. It was going to bite them in the ass, eventually. Maybe they had nothing on the books because they were afraid of being labeled as a company that discriminates...wouldn't that be delightfully ironic?
I'm not an anti-corporate person. I work for a huge corporation. But here's the thing: like all of the other employees at my company, I am a human being. There are no automatons here--nobody controls how I FEEL about how we do things. There are no mind-control drugs floating through the ventilation systems of this or any other large corporation. No corporation in the world is so powerful that they can wave a magic wand and take away my feelings about the company or its policies, whether I'm an employee or a customer. This is true of every human being. REAL public relations, REAL customer service, acknowledges that, every minute of every day. What separates the men from the boys in Corporate America is a willingness to do right--right by their employees, who are the ones who have to explain, defend, and implement all of these policies, and right by their customers, the ones whose good will (read: dollars and willingness to spend them with us) allows us to continue doing what we do.
Duh, Southwest....but thanks for the entertaining example, of how not to do it.